Resources

PAY RENT ONLINE

Log in to Resident Connect to pay rent online.

Earn points on rent! With Bilt, residents can earn points on each rent payment which you can use toward travel, fitness, rent credit, and more.

MAINTENANCE AND EMERGENCIES

In the event that your apartment needs to be serviced, please log in to your account to submit a work order. We take pride in our service and will try to complete all requests within 24 hours. When submitting a service request, please be as detailed as possible to help us expedite the process. Our maintenance technician is onsite Monday-Friday 8:00am – 4:30pm. For requests after normal hours, please call the 24-hour emergency maintenance line at (302) 400-7900.

AMENITIES

Please be mindful of your neighbors when using the common areas within the building and the outdoor amenity areas. Amenity spaces are available for residents to use at all times (with the exception of the Rooftop Deck which closes at 10pm), but noise needs to be kept at a minimum after 10pm.

LATCH TIPS

Latch is a keyless access system that allows you to enter the building and your apartment home without using a physical key. You should receive an e-mail prior to move-in to set-up your access.

• Latch does not automatically lock. Please make sure you lock your door when you leave.
• If you select the menu on the top left of the homepage, you will see a door code for each access point. We highly suggest memorizing the codes below to prevent being locked out.
  • Your building entry door code
  • Your apartment door code
• You can share your building front door and apartment door codes either temporarily or permanently with a guest. You can also revoke their access at any time through the “Manage Guests” tab.
• You are not able to send a code to a guest for the amenity spaces or the building that you do not live in. You will need to accompany your guest(s) at all times when using the amenities.

PETS

The Cooper is a pet-friendly community. The current pet policy is a maximum of 2 pets with a $500 deposit for the first and an additional $250 deposit for the second. 

REFER A FRIEND

Friends make great neighbors! Refer a friend and receive a $250 rent credit when your friend signs a lease 12-month+ lease and moves in! You both must fill out a form confirming that you were the initial source in finding The Cooper. Your friend can only mention one initial source in order for you to receive the rent credit.

BPG associates are not qualified. Cannot be combined with any other offer. Terms and conditions may change with notice. For more details, please contact the management office.

 

SURVEYS

In an effort to provide you with excellent service and a great living experience in your apartment home, you will receive online surveys throughout your lease term directly from our provider, Ellis Partners. We realize your time is valuable and our goal is to listen to our residents so that we can ensure an even better living experience. We value your residency and appreciate any feedback you can share with us.